Usability test - Showing gigs upfront to new pros

Objective

• To test out the changes made in the onboarding flow for showing gigs/shifts upfront to newly signed up professionals.

Research Plan

Method

• Prototye Testing - Testing Prototype using Userbob, a usability test platform was used.

Cohort

Participants

Userbob Testing panel

Cohort 1 - Professionals with prior warehouse experience

Cohort 2 - Professionals with prior hospitality experience

Insights

Cohort 1

• Everyone goes for entry-level gigs first (even after scrolling down and seeing the skilled positions)
• Many of them don’t click the higher paying gigs at all ,but this could be biased by the cohort.
• Unclear if these shifts are one-off or recurring, how flexible the schedule is really
• The prototype didn’t show any multi-day gigs, so it was added for the next cohort

Cohort 2

• Unclear how the schedule is - one-off vs recurring shifts how flexible is the schedule really?
• Multi-day tag is a little confusing, as the shift is shown under a particular date, and the total pay is per shift
• Checked out the details of a few gigs before deciding to book
• Filter by pay, long-term
• A couple of people got excited by the entry-level gigs, missed the higher-paying ones (after activation for entry-level gigs, it becomes even less visible)
• “Applying to a position” vs “Booking a gig” is still not clear?
• UI is not inviting - no colors